Who is responsible
Lunarwanderwagn SAS, 9 rue du Palais, 44000 Nantes, France, SIREN 919 384 672, is responsible for personal data processed for this website and its correspondence. Contact [email protected] for privacy requests.
Reading the website
Your browser requests the pages and local assets needed to display this website. The hosting infrastructure necessarily receives technical information such as your IP address, request time, requested path and browser information. Operational records may be used to deliver the site, investigate faults and protect it from abuse, on the basis of legitimate interests in a secure, functioning service.
The website code does not include advertising pixels, analytics libraries, account registration, third-party font requests or embedded social media. Images are requested from this website rather than a remote image service. We do not sell personal data or use this website for automated decisions with legal or similarly significant effects.
The local letter composer
Text entered into the contact composer is processed in your browser. The tool does not submit the fields to us and does not save drafts in local storage. Your browser may independently offer autofill or restore form content according to its settings.
Copying writes the generated letter to your device clipboard after you request it. Downloading creates a plain-text file on your device. Clipboard history, downloaded files, device backups and other software on your device are outside this tool’s control. You can remove these copies using your device settings.
If you send an email
When you email us, we receive the information you choose to send, including your address, message and attachments. We use it to respond, handle editorial corrections and manage the conversation. The legal basis is our legitimate interest in responding to relevant correspondence, or steps at your request before entering a contract where applicable. Legal obligations may require particular records to be retained.
Access is limited to people and service providers who need it for correspondence, administration or legal obligations. Hosting and email providers process data as needed to provide their services. If processing involves a transfer outside the European Economic Area, applicable transfer requirements must be met, such as an adequacy decision or appropriate contractual safeguards.
Ordinary enquiries are retained only as long as needed for the conversation and reasonable follow-up, normally no longer than 12 months after the last substantive exchange. Records needed for a contract, legal obligation or dispute may be kept longer for the relevant purpose and limitation period. Please avoid sending sensitive personal information or confidential franchise material.
Browser preferences
If you save a cookie preference, a single preference value is stored locally in your browser. It is not a profile or a personal identifier and is not sent by this website’s JavaScript. See the Cookies policy for its key, purpose and removal instructions.
Your choices and rights
Where applicable under the GDPR, you can request access, correction, erasure, restriction or portability, and object to processing based on legitimate interests. Where processing depends on consent, you may withdraw that consent without affecting the lawfulness of earlier processing. Rights may be subject to legal conditions or exceptions.
Send a request to our contact email and describe the relevant correspondence or processing. We may ask for proportionate information to verify your identity. We normally respond within one month; legally permitted extensions will be explained. You may complain to the CNIL or your local supervisory authority.
External links and policy changes
Following an external link takes you to a service with its own privacy practices. We do not control those services. This policy describes the website’s current functions and will be updated if those functions materially change.